Solving the challenge with SCC and IBM
SCC and IBM are firm believers in the use of technology to help organisations solve their biggest challenges. The future is a blend of people and technology, with automation complementing and enhancing existing job roles, augmenting and empowering human capabilities.
In the context of HR, some of the key use cases include:
Recruitment screening: rapid analysis of large volumes of resumes and cover letters means the identification of top candidates can be automated, speeding up the hiring process for HR, while reducing human bias.
Policy communication: simplifies HR policies and procedures for easy communication to employees.
Performance reviews: objective evaluation of employee data, goals and feedback can provide data-driven insights for fairer employee reviews.
Legal document processing: natural language processing of critical information from complex legal contracts, policies and regulations, while helping maintain compliance.
Admin tasks: routine tasks like scheduling and data entry can be taken care of by virtual assistants, powered by conversational AI.
All of the above can free up human staff to focus on higher-value and more strategic work, and by taking the admin burden off their shoulders, makes for a more enjoyable and productive employee experience.
A 2023 Forrester TEI study finds IBM® watsonx™ Assistant customers saw $23 million in benefits over three years
IBM recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of IBM® watsonx™ Assistant on organisations.
Some benefits include:
$23 million in benefits over three years
Three-year 370% ROI
Cost savings of $6.00 per contained customer conversation
HR is a function in all industries, as an example, SCC and IBM continue to work alongside the NHS to deliver realistic and achievable outcomes. AI virtual assistants automate administrative tasks and allow NHS Trust staff to focus on patient care.
One of the UK's largest teaching trusts, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust serves a population of over one million people. The Trust is always looking for new ways to further improve the day-to-day experience for its 10,500+ employees, which in turn supports the delivery of high-quality patient care. One of the many ways the Trust is doing this is by exploring the potential of AI and automation to increase efficiency, further improve employee workflows and lower operational costs.
In the first seven weeks since the launch of People Assist, over 550 conversations have been held on the platform, with the most common queries being car parking, pensions, annual leave, where to access policies and forms, and mandatory training. Almost 50 users accessed People Assist over the weekend or outside core office hours. People Assist is estimated to save approximately 2,080 working days per year across HR/People Operations, Workforce Information, Centralized Resourcing and other People Directorate services.
“This is the first step as we look to explore how we can advance this resource tool through additional Artificial Intelligence functionality to support other transactional HR processes in the future
This is the start of a people digital transformation journey for UHCW NHS Trust and we are hopeful this will change the way we offer specialist service support to our colleagues"
Donna Griffiths, Chief People Officer, UHCW NHS Trust
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