Digital Workplace
Unlock Success: Empower a Secure, Streamlined Workforce
In the fast-paced world of travel, transport and logistics, productivity and collaboration solutions are critical components of success. These tools help companies streamline operations, enhance customer service and stay competitive in a dynamic market.
By leveraging these technologies, organisations can increase secure communication and collaboration across their business, whether it's with field staff, at logistics hubs, or in omnichannel customer service centres, empowering staff to deliver superior customer experiences. When integrated and implemented effectively, they can reduce costs, improve accuracy, and accelerate decision-making, ultimately driving better business outcomes and delivering superior value to clients.
SCC’s productivity and collaboration solutions are designed to empower companies in the travel, transport and logistics sector with the tools they need to communicate and collaborate securely from anywhere—whether in the office, from home, or on the go. By enabling real-time, integrated communication and collaboration, these solutions are crucial for maintaining the competitive edge and operational efficiency in today's landscape.
In this sector, organisations often have teams spread across multiple locations including field workers, office staff and remote personnel. Microsoft 365, Teams enables seamless communication and collaboration among dispersed teams and the ability to share real-time updates, collaborate on documents and hold virtual meetings, reducing the need for travel and improving response times.
Travel, transport and logistics companies distributed hybrid work strategies are hinged on having the right secure devices to provide high quality audio and video and mobile communications from everywhere. Ensuring a seamless transition across devices whether at home, HQ, factory, back office or in a customer facing role. SCC ensure you get the right devices for your staff and ensure your existing devices are disposed of or recycled in a sustainable manner helping you meet your carbon and recycling goals.
The cornerstone of meeting your regulatory compliance and data protection is ensuring your staff can chat, meet and collaborate on documents from anywhere without compromising your privacy and security. SCC are experts in helping travel, transport and logistics businesses safeguard business and customer data across infrastructure, data, apps and endpoints. From meeting security, data protection and governance solutions and protecting against malicious software and broader cyber capabilities we keep you safe and secure now and in the future.
By leveraging AI, travel, transport and logistics companies can significantly enhance staff productivity, drive efficiencies, and overall business growth. SCC are experts in helping organisations on their transformative journey to AI. As an expert Microsoft partner and one of only a select few organisations on the Copilot for M365 jumpstart program, SCC are well positioned to help travel, transport and logistics companies drive the value from their Copilot for Microsoft 365 investment, by providing consulting and adoption services.
We offer a broad spectrum of services to address the specific needs of our manufacturing customers including:
Productivity and Collaboration: Leverage industry-leading solutions like Microsoft 365, Teams, and Cisco Collaboration tools.
Cloud Adoption and AI Integration: Embrace the potential of cloud applications, AI, and chatbots to streamline operations and enhance customer experiences.
Device Management and Security: Ensure device uptime and keep employee and customer data secure with our comprehensive management solutions.
Digital Employee Experience: Prioritise your employees' needs through improved digital user experience and persona mapping.
Outcomes we enable:
SCC entered a significant new strategic partnership with RAC in January 2020. The five year contract is valued at more than £30m and supports in excess of 5,000 users. RAC ‘Complete Peace of Mind’ service is underpinned by the Digital Transformation Programme, driving the ambition to become the UK’s #1 ‘Driving Services Provider’.
Through partnerships with leading technology providers such as SCC, RAC is developing an IT Strategy and Partner engagement model that will accelerate the digitisation of the business using Cloud, Data Warehouse Technologies, Artificial Intelligence, Automation and Chatbots. This focus will enable RAC to become more data driven, opening access into lateral markets such as long-term vehicle servicing, garage and parts cover and an expansion of EV products, dramatically scaling up their business and market opportunity.
A key aspect of the SCC managed service delivery for RAC is the provision of a Service Desk from our Shared Services Centre in Romania. This next generation Service Desk, using SCC’s ITSM toolset (ServiceNow) is seen as a major progression from the previous service provider and involves the provision of SCC’s Virtual Service Desk agent technology, to improve customer service and reduce the cost of service delivery. The future of the Service Desk revolves around the delivery of more automated services to reduce the number of agents delivering first line services, providing a more efficient service to drive up customer satisfaction rates and to decrease costs.
Pivotal to day-to-day operations and service excellence for RAC end users are the SCC Onsite Engineering Team, permanently based at each of RAC’s core locations. Delivering immediate technical support to RAC colleagues, configuring devices for new users, carrying out ad hoc repairs and providing ‘how to’ guidance enables staff to remain operationally focused at all times.
As part of our initial engagement, SCC worked closely with RAC to design a Technical Roadmap plan, of which we have already supported RAC to deliver several turnkey programmes. This included a LAN and WiFi Refresh which has enabled a better user experience with more stable and dynamic communications with customers, and the Windows 10 upgrade and rollout of several thousand new devices. We have also completed the upgrade of Oracle services across the business and the recycling and remarketing of over 1,000 legacy hardware assets.
SCC will continue to support RAC’s Digital Transformation with additional program and service enhancements planned including the adoption of a fully managed Software Asset Management Service, the deployment of a new call centre digital signage platform, and the delivery and support of new state-of-the-art meeting room audio visual solutions.
