Digital Workplace
Increasing Workplace Productivity whilst Delivering Exceptional Customer Experience
From the online store to the shop floor and through the supply chain the pressure has never been greater to deliver the frictionless shopping experience customers’ demand. The productivity and collaboration solutions retailers adopt today can be the difference in delivering exceptional employee experience and the happy productive workforce organisations deserve. The retailers that get this right will be the ones who will get and stay ahead and ensure improved customer experience and business resilience in an ever increasingly disruptive industry.
SCC’s Productivity and collaboration solutions give staff the ability to communicate and collaborate securely and share information effectively from anywhere, whether that’s frontline or back-office staff. Empowering your associates with real time, integrated communications and collaboration solutions is critical to the success of your business. Utilising leading technology including Cisco and Microsoft 365 Productivity suite including Microsoft Team, Teams calling, Teams Meeting Rooms and Omnichannel Contact Centre Solutions, online, instore and through the supply chain.
Your communication and collaboration solutions and hybrid work strategy are hinged upon ensuring your staff have the right secure devices to provide high quality audio and video and mobile communications from everywhere. Ensuring a seamless transition across devices whether at home, HQ, store: back office or shop floor. SCC ensure you get the right devices for your staff and ensure your existing devices are disposed of or recycled in a sustainable manner helping you meet your carbon and recycling goals.
The cornerstone of meeting your regulatory compliance and data protection is ensuring your staff can chat, meet and collaborate on documents from anywhere without compromising your privacy and security. SCC are experts in helping retailers safeguard business and customer data across cloud data, apps and endpoints. From meetings security, data protection and governance solutions and protecting against malicious software and broader cyber capabilities we keep you safe and secure now and for the future.
By leveraging AI retail businesses can significantly enhance staff productivity, improve customer satisfaction, and drive overall business growth. SCC are experts in helping organisations on their transformative journey to AI. As an expert Microsoft partner and one of only a select few organisations on the Copilot for M365 jumpstart program. SCC are well positioned to help retailers drive value from your Copilot for Microsoft 365 investment by providing consulting and adoption services.
We offer a broad spectrum of services to address the specific needs of our retail customers including:
Productivity and Collaboration:Leverage industry-leading solutions like Microsoft 365, Teams, and Cisco Collaboration tools.
Cloud Adoption and AI Integration: Embrace the potential of cloud applications, AI, and chatbots to streamline operations and enhance customer experiences.
Device Management and Security:Ensure device uptime and keep employee and customer data secure with our comprehensive management solutions.
Digital Employee Experience: Prioritise your employees' needs through improved digital user experience and persona mapping.
We provide management of all IT related stock and the associated logistics, which includes a collection and refurbishment service for IT equipment from stores that are closing. IT equipment is returned to our recycling facility in Birmingham, where it is decommissioned, recycled or put back into stock at our main warehouse for re-use by Entain. Through the utilisation of our online portal Lifecycle™, equipment and services can be procured by Entain from the agreed approved stick held in our warehouse, which are ready for calling off as and when required.
We provide an end-to-end support service across in excess of 100,000 assets including multimedia screens, tablet devices, ePoS systems, chip and pin devices and any other technology used by Ladbrokes/Coral stores to enhance the customer experience. This includes procurement, on-going break-fix support from our field engineers through to recycling and disposal. An SCC engineer visits a Ladbrokes/Coral betting shop roughly every 15 minutes of each day of the week.
All equipment returned via our engineers to SCC enters our on-site workshop for repair and it then stored at our National Distribution Centre in Birmingham, ready for redeployment to Ladbrokes/Coral Stores as and when required. This has resulted in significant cost savings for Entain over the period of our relationship and also streamlines the It procurement process of purchasing new equipment.
We also support Entain remotely from our International Service Centre, who provide a triage service desk to attempt low level IT fixes over the phone in advance of scheduling an engineer visit. This provides roughly a 20% cost saving on the cost of sending an engineer to site and ensures a resolution is achieved as quickly as possible for the end user to minimise operational disruption.
Under the service management we also work in partnership to manage road maps and vendor relationships, innovation and a programme of continual improvement to ensure we remain current from both a technology and service delivery perspective.
