Remote working is creating entire new organisational structures for Manufacturers after the COVID-19 pandemic. As they are hit by skill shortages across all role types, Manufacturers are keen to offer first rate IT and support in recruitment. Future modern workplace solutions enable Manufacturers to provide end users with a seamless work from anywhere experience. Our user first approach will help Manufacturers evolve from a device-centric strategy to a user, security, data and applications focused modern workplace.
SCC will align people, process and technology to the following solution areas:
Collaboration and Communication
SCC are unique in our ability to discuss, consult, supply, deploy and support cross-discipline collaboration solutions, which are the cornerstone to sustained workplace productivity for Manufacturing.
Unified End-Point Management
A single administrative console allows IT teams to remotely manage devices including identity and access management, patch management, end-point experience monitoring and technology adoption requirements.
Application Modernisation
Application Modernisation is key to any transformational project. SCC can help Manufacturers understand their application estate, how these are used currently and how they can be upgraded. To support Manufacturers, SCC can remotely manage the upgrades of applications and can deliver containerisation services.
Technology Adoption
Our Technology Adoption team offers training, end user adoption and learning management services to maximise the benefit of investments in technology.
Service Desk
By blending modern technology with standards-based, proven service management practice, SCC’s multi-lingual service desk provides 24x7x365 support via telephone, email, virtual assistant, self service portals, chat and social media integration.
End User Support
Complimentary to the service desk, Manufacturers can deploy SCC’s flexible remote field services which include: Tech Bar, Smart Locker and IT Peripheral Vending Machines, Repair 365 and Technical Exchange.
Maintain a competitive edge by advancing IT infrastructure.
Seamless collaboration from any location on any device.
Improved productivity and security with access to technology innovation.
Easy access to the support users require.