The government are restructuring and devolving their responsibility to Local Authorities for the funding of public services to their constituents. However, these new responsibilities come at a time where budgets are increasingly stretched, with the funding for Local Authorities falling 50% in the past 10 years.
Local Authorities need to transform their working practices to take advantage of modern innovations such as Robotic Process Automation which will allow them to automate workflows to drive better services to their constituents at a reduced cost.
Enterprise Service Management
Enterprise Service Management (ESM) is a key part of a digital transformation programme and will enable Local Authorities to identify and automate workflows to release resource to more valuable tasks whilst improving the speed of service to employees and constituents. ESM utilises a set of supporting tools to connect all business functions within the Authority, allowing them to improve performance, efficiency and service delivery.
SCC’s ESM solution makes it easier for employees or citizens to obtain support when they have a question or need assistance.
Service Management is the management of requests and actions around the provision of a Specific Business Service. A Business Service is the actual object that you are trying to provide, for example maybe: “Desktop Computers to the Business” or providing “Blue Parking Badges to people”. Each Business Service involves a request, which in turn involves a series of actions required to perform them. An ESM system will enable previously manual actions or responses to be automated, helping to meet Service Level Agreements (SLAs) and provide a faster response to the user.
Improve delivery of services and experience to constituents.SCC’s Digital Automation Practice offer support to customers throughout the journey.
Reduce costs by taking advantage of the multiple applications of ESM and redirect funds into the organisation.
Embrace technology innovation with this intelligent AI system.