NCC turned to SCC, their partner of 15 years, to develop and deliver a collaborative print solution. Embracing a partnership approach has transformed NCC to remove barriers, increase security and deliver process and cost efficiencies. SCC offered NCC a best of breed service combining innovative software, hardware and service delivery to enhance their end users’ experiences.
Working in partnership with local NHS partners Nottinghamshire Healthcare, Nottinghamshire Health Informatics Service and Sherwood Forest Hospitals Trust, SCC and its document solutions partner, Cirros, helped NCC pioneer new technology to allow organisations to share office scan, copy and print devices, with a common user interface as part of a NCC’s Partner Print Federation (PPF).
The PPF uses a ‘hub and spoke’ operating model which allows a collaboration of organisations, including schools, academies andcharities to share and access print services and resources from across the county. Through effective collaboration, the PPF is delivering new networking opportunities, improving business continuity and achieving significant efficiencies, savings and innovation.
Additionally, NCC now also offers a Partner Hybrid Mail (PHM) solution that allows staff of PPF members to send physical mail directly from their workstations/laptops/tablets, from any working location to the NCC secure print and fulfilment centre, for bulk volume printing, insertion and despatch. This has reduced postage costs, as NCC work directly with Royal Mail to provide an optimum delivery service, as well as supportingthe execution of digital, flexible working and mobile strategies for NCC and their partners.
NCC’s hybrid mail solution, through the delivery of the PPF and the PHM solution and the delivery of NCC’s corporate print and mail strategies, has reduced the council’s spend by 63.5% for print- related services and 37% for mail and fulfilment services. This is along with saving tens of thousands of hours each year by eliminating manual processes, like reducing the net time it takes to print, fold, envelope and seal, which has been slashed from almost two minutes to 20 seconds permail item.
NCC forecasts the new technology within its Partner Print solution will reduce the office fleet by an estimated 15%. Offering flexible, hybrid work is essential to attracting new talent, whilst reducing this office fleet in NCC, which helps to further deliver process and cost efficiencies. As Local Government and NCC specifically have been facing an acute human capital shortage and have been struggling to back fill an aging workforce.