Digital Workplace
Flexible Services to deliver enhanced employee and Resident services
In the fast-paced world, productivity and collaboration solutions are a critical component of success for local authorities, who need to adapt communication and access to services in line with resident expectations. Residents expect to access services and information quickly, easily and at a time convenient to them. Adopting these tools can help authorities streamline operations, enhance resident experience and protect budgets.
By leveraging these technologies, local authorities can increase communication and collaboration securely across their organisation to empower employees to deliver superior resident experiences. When integrated, implemented and adopted well they can reduce costs, improve accuracy and accelerate decision-making, to drive better outcomes and deliver superior value to residents.
As a leading technology partner with expertise in Microsoft and Cisco solutions, SCC is uniquely positioned to help local authorities maximise the value of their technology investments. We offer comprehensive services, from implementing and integrating Microsoft Teams, Teams Calling and Teams Meeting Rooms for optimal collaboration, to leveraging SharePoint for compliant secure document sharing. SCC help local authorities to create a connected, modern workforce. These tools not only streamline internal processes but also enhance citizen interactions, providing local authorities with the capability to deliver exceptional resident experience and uphold stringent security and compliance standards.
Communication and collaboration solutions and hybrid work strategies are hinged on having the right secure devices to provide high quality audio and video and mobile communications from everywhere. Ensuring a seamless transition across devices whether at home, the office, in external meetings, or on the move. SCC ensure you get the right devices for your employees and ensure your existing devices are disposed of or recycled in a sustainable manner helping you meet your carbon and recycling goals.
The cornerstone of meeting your regulatory compliance and data protection is ensuring employees can chat, meet and collaborate on documents from anywhere without compromising privacy and security. SCC are experts in helping local authorities safeguard business and customer data across infrastructure, data, apps and endpoints. From meeting security, data protection and governance solutions and protecting against malicious software and broader cyber capabilities we keep you safe and secure now and for the future.
By leveraging AI, local authorities can significantly enhance employee productivity, drive efficiencies and overall business growth. SCC are experts in helping organisations on their transformative journey to AI. As an expert Microsoft partner and one of only a select few organisations on the Copilot for M365 jumpstart program. SCC are well positioned to help local authorities drive the value from your Copilot for Microsoft 365 investment by providing, consulting and adoption services.
Our team of specialists has extensive experience working with local authorities. We understand your challenges and can provide expert guidance tailored to your specific needs. We will work alongside you to understand, identify vulnerabilities, develop a comprehensive workplace strategy and implement the solutions that are right for you.
We offer a broad spectrum of services to address your specific needs, including:
Productivity and Collaboration: Leverage industry-leading solutions like Microsoft 365, Teams, and Cisco Collaboration tools.
Cloud Adoption and AI Integration: Embrace the potential of cloud applications, AI, and chatbots to streamline operations and enhance resident experiences.
Device Management and Security: Ensure device uptime and keep employee and resident data secure with our comprehensive management solutions.
Digital Employee Experience: Prioritise your employees' needs through improved digital user experience and persona mapping.
Outcomes we enable:
SCC and Broxbourne Borough Council have been working in partnership since 2022, to transform their IT service provision and support. Broxbourne’s previous IT supplier had undertaken a programme to transform the customer service delivering a new CRM platform and updated website, however this was poorly integrated with the other nine service management systems and led to frustration for staff, double keying and fragmented data for reporting. There was a managed break-fix support service, however response times were long, causing users to prolong reporting or not report issues.
There was a hard end date of the incumbent service provision, which challenged Broxbourne to find and safely transition services to a new supplier within six months. SCC proposed a full managed service which would increase the value and business benefits received by Broxbourne over that of the incumbent service and that would provide future savings opportunities.
SCC worked with Broxbourne to create an IT strategy which assess the current state of IT services and systems, process maturity, operating model and culture. This resulted in a plan to protect and develop the local IT team and evolve the operating model, rebalancing resources and increasing efficiency to release capacity for incremental digital transformation.
This plan covered creating foundational principles, an IT strategy and a roadmap to evolve the IT service over the 7 year contract to better align with the evolving needs of Broxbourne. This strategic roadmap led to incrementally adopting more SCC managed services to release the onsite team for higher-value business engaging work.
By implementing the recommended strategic roadmap, the Council will deliver the transformation they require over the next 7 years, in an affordable way which maximises value and minimises risk.
As part of the Council’s need to rapidly transition away from their incumbent service provider, SCC led a 3-month transition period, migrating the councils Service Desk and existing on-premise IT team. The SCC support service includes a ITSM portal which allowed users to track the progression of their issues and requests but also to self-help via the knowledge hub.
The transition to SCC’s International Service Centre located in Romania led to improved first time fix rates, service efficiencies and enhanced user confidence. The first time fix was less than 60% with the incumbent service provider, which SCC improved to 94% in a very short time.
SCC’s strong relationship with Borough of Broxbourne Council will continue to grow as we work closely together as a trusted advisor and critical friend, to improve and transform the councils IT services as the foundation to incrementally improve the citizen and business experience of Broxbourne.
