Legal firms can improve quality, speed and price, at which value is delivered to their clients, by utilising Service Desk support provided by SCC. Utilising an external Service Centre will enable Legal firms to maximise their employee’s productivity and efficiency, giving them a competitive edge which is crucial as the Legal services landscape is transforming.
Regular maintenance and proactive support is tailored to suit the specific technical needs of the Legal sector. SCC’s award-winning, ITIL accredited Service Desk provides Legal firms access to 24/7 365 days-a-year multi-lingual support, with contact routes customised to streamline processes and enhance the end user experience.
As part of a Legal firm’s digital transformation journey, our next generation Service Desk incorporates cloud, automation and robotics. This empowers organisations to work smarter, scale faster, reach new markets, increase productivity and gain a competitive edge.
Our Service Desk aligns to the demands of the ‘get it now’ generation by providing multiple contact methods aligned to the culture and technological awareness of the Legal firm’s employees. Contact methods include:
Telephone – Via a dedicated Service Desk number which allows SCC to report upon handling performance and route calls to skilled engineers.
Virtual Assistant – SCC’s Virtual Assistant is trained to resolve IT issues without human intervention.
Portal – Allow users to log and track Incidents/Requests and provide access to self-help articles.
Email – Via a dedicated customer Service Desk email address.
Chat – Chat directly with an SCC Service Desk analyst.
Other Social Media Integrations – to enable communication with the Service Desk.
The Benefits
Future proof the firm to support growth aspirations and continued profitability.
Bespoke services offered, blending modern technology with traditional services.
Shared and dedicated options available.
Save money through shared services and faster resolution times.
An average customer satisfaction rating of 97%.
First-time fix rate of 95%.