Visibility of the potential attack surface to Law Firms is therefore extremely important and as a result Mishcon already had a managed SIEM service in place. The main challenge they faced with their previous provider was around collaboration and visibility into the day-to-day operation of the Security Operations Centre team. An effective managed service should be an extension of the inhouse IT team. In this case it was not. Mishcon referred to their existing SIEM services as just a “black box service” meaning the provider hid behind the SLA’s when any “how” questions were asked of them.
SCC understand that customers require that visibility and transparency and our Managed SIEM Service provides the view of what is going on under the hood, with actionable intelligence. It focuses on the IT hygiene efforts in the areas they pose the most risk to our customers. As a Managed Security Service Provider (MSSP) that engages with customers across a range of highly regulated industries, it was standard practice for Mishcon to want to ask detailed questions and understand how SCC’s SOC is set up, what our run books look like and how we triage events. No stone was left unturned in their due diligence.
As a Law firm with a Cyber Division (MDR Cyber), SCC had to win over a deeply knowledgeable customer. MDR Cyber specialise in incident response and are helping the customers they work with, plan for a worst-case scenario, a Cyber Breach.
Therefore, we have a customer and subject matter expert that deals with customers in crisis daily and understand why breaches occur.
Throughout the process the SCC SOC continually demonstrated expertise by answering Mishcon’s questions in detail and often expanded further to provide a level of assurance to Mishcon, that gave them reassurance that SCC are that future trusted and capable partner Mishcon can build a true value add partnership with.
Our customer doesn’t just want to implement new technology to support hybrid working but it also wants to drive radical changes that will transform colleagues job satisfaction, performance and delivery of services to clients.
As part of the transformation, the customer, in a few years’ time will be moving to brand new premises. The new office will have a significantly smaller floor space and how that space is utilised is expected to be radically different. The law firm plan to use the Project strategy that is being created with SCC as an experimental workspace to test out new and innovative ways of working, that will inform decisions about how to optimally design and fit out optimally design and fit out the new offices. This Persona testing for each department will help to shape the end strategy of the project.
SCC Collaboration has a wealth of experience in workspace and collaboration technology and understands how best to integrate the technology into the workspace so that it becomes ‘part of the furniture’ and works – simply and reliably. SCC Collaboration has worked closely in partnership with the law firm to create an optimal design specification for the AV and Microsoft Teams Rooms for the project.
This included the creation of the detailed technical Drawing Pack that is required for the overall fit out main contractor RFP. Working closely with the law firm has allowed SCC Collaboration to build a good understanding of the requirements for this important project and deepen our knowledge of the customers overall goals so that we can help them to achieve them.