UU is an example of where SCC provide a portfolio of complimentary services, delivered by a dedicated on-site team to the entire workforce. This includes End User Compute (EUC), Mobile Device Management, Managed Pint, AV Solutions, Break-Fix support, Out of Hours Service Desk, Major Incident Management and Project Services.
SCC provides these services over a geographically dispersed selection of sites, from the large HQ through to many small sites that may be in highly rural locations.
We are also actively engaged in UU’s “Modern Ways of Working” program which includes a migration to MS O365 and EUC device refresh and a rationalisation of their print estate to better suit new working practices.
SCC managed the build of the fleet of 1400 Samsung mobile phones and hold a spare stock, to ensure immediate swap out is possible. Working with Vodafone, SCC also manages the SIMs in each device. The devices are managed by an AirWatch command centre for the mobile fleet, which SCC can access and utilise in the management of this contract.
Utilising SCC’s proprietary asset ordering catalogue toolset, Lifecycle™ we have created a bespoke version for UU for the provision and procurement of pre-configured devices from HP, Panasonic and Samsung.
This has created a more efficient system and freed up a number of internal staff so that they can be more productive elsewhere. All items that are procured via the catalogue are asset tagged so they can be securely managed going forward.
SCC has a team of five full time engineers undertaking the task of keeping the UU fleet of almost 7,000 devices up and running.
These devices are comprised of approximately 3,000 laptops, 2,000 desktops and over 700 ruggedised laptops.
Through this deployment process any old equipment is removed by SCC and then refreshed and redeployed if appropriate, if not then they are remarketed / recycled through SCC’s established processes.
SCC provides a Managed Print Service across 336 key locations, having achieved a 65% reduction in devices, from 1,277 devices to 471, a mixture of the reutilised current HP printer estate and Canon MFPs and printers.
SCC provides an Out of Hours Service Desk and a Major Incident Management function from our Service Centre located in Romania. The out of hour’s Service Desk provides support from 18:00 – 08:00 Monday to Friday and then 08:00 Saturday until 08:00 Monday.
SCC supplies and maintains all AV devices across the UU estate, including the deployment of Teams Rooms to aid with collaborative working as more staff move to a Hybrid Working model.
The on-site SCC team perform a daily check of all rooms to ensure that all AV solutions have very high reliability, uptime and customer use.
Working closely with UU as a trusted partner, SCC has managed to deliver a number of benefits including £90k of hardware fix costs through managing the mobile devices, a 50% reduction in annual electricity consumption and 39% reduction in CO2 emissions through a consolidated print infrastructure.
Core to these services are SCC’s Data Centre and Hosting Services, delivering a stable and dependable platform, that Wales and West have again chosen to continue for a further three years.
As a provider of CNI, Wales and West Utilities have called on SCC to maintain aged hardware environments and manage multiple vendors with minimal interruption to service utilising very tight change windows and stringent security management.
Detailed planning and change management processes are carried out ahead of all works, leveraging teams across the globe to provide 24 hour operations. With many years of experience in supporting this environment, the SCC team can utilise specialist experience not just of the technology to be deployed, but more importantly of the environment and increased demand for risk mitigation strategies with every action carried out.
During the current period of geopolitical uncertainty and heightened cyber security risk, SCC have continued to support Wales and West with evolving and enhanced plans to reduce risk to operations within the gas supply network.
Now entering into a phase of substantial network upgrade and refresh, the challenge will be to carry out these major projects while maintaining the absolute network stability needed to ensure 24 hour operations and uninterrupted service to their 7.5 million customers in Wales and the South West.
Forming a collaborative alliance with Wales and West’s wider partner network has been key to the smooth and successfully delivery of service. Working hand-in-glove with both Wales & West and specialist third party software and application providers, SCC continue to enable industry leading service management. This collaborative approach will further ensure the effective delivery of platform and infrastructure changes during 2022 and 2023.