Digital Workplace
Unlock Success: Empower a Secure, Streamlined Workforce
In the fast-paced world of energy and utilities, productivity and collaboration solutions are critical components of success. These tools help companies streamline operations, enhance customer service, and stay competitive in a dynamic market.
SCC’s productivity and collaboration solutions are designed to empower companies in the energy and utilities sector with the tools they need to communicate and collaborate securely from anywhere, whether it is with field staff, at power plants, or in customer service centres, empowering staff to deliver superior customer experiences. These solutions are crucial for maintaining the competitive edge and operational efficiency in today's landscape.
Leveraging advanced technologies from industry leaders such as Cisco and Microsoft, SCC are experts in helping businesses drive the value from their technology investments to deliver the optimum workplace experience. From Microsoft Teams, Teams Calling, Teams Meeting Rooms, SharePoint and omnichannel customer service solutions, SCC helps to create a connected, modern workforce.
This sector’s organisations must be able to respond swiftly to incidents like power outages or pipeline leaks. Teams and Microsoft 365 enable rapid communication and coordination during such crises. Real-time communication via Teams ensures that incident response teams can coordinate actions quickly, share critical information and access necessary documents from any location, leading to faster resolution of issues.
SCC can help energy and utilities organisations get the most out of their Microsoft 365 suite, ensuring access and training on tools like SharePoint and OneDrive. These tools facilitate easy access to up-to-date project documents, enhance version control, and ensure all team members have access to the latest information, reducing errors and delays.
The cornerstone of meeting your regulatory compliance and data protection is ensuring your staff can chat, meet and collaborate on documents from anywhere without compromising your privacy and security.
SCC are experts in helping energy and utility businesses safeguard business and customer data across infrastructure, data, apps and endpoints. From meeting security, data protection and governance solutions and protecting against malicious software and broader cyber capabilities we keep you safe and secure now and for the future.
By leveraging AI, energy and utilities companies can significantly enhance staff productivity, drive efficiencies and overall business growth. SCC are experts in helping organisations on their transformative journey to AI. As an expert Microsoft partner and one of only a select few organisations on the Copilot for M365 jumpstart program.
SCC are well positioned to help energy and utilities companies drive the value from their Copilot for Microsoft 365 investment by providing, consulting and adoption services.
We offer a broad spectrum of services to address the specific needs of our manufacturing customers including:
Productivity and Collaboration: Leverage industry-leading solutions like Microsoft 365, Teams and Cisco Collaboration tools.
Cloud Adoption and AI Integration: Embrace the potential of cloud applications, AI, and chatbots to streamline operations and enhance customer experiences.
Device Management and Security: Ensure device uptime and keep employee and customer data secure with our comprehensive management solutions.
Digital Employee Experience: Prioritise your employees' needs through improved digital user experience and persona mapping.
Outcomes we enable:
UU needed to improve the function of their IT systems across their entire organisation, at locations of varying size and remotely, to ensure their field engineers can work effectively. Project requirements included ensuring all Audio Visual (AV) systems function correctly and the provision of print services from UU’s HQ to its smaller locations. This also included end user compute, mobile device management, managed print, audio visual solutions, break/fix support, out of hours service desk, major incident management and project services.
We provide these services across all UU's locations and we manage the IT requirements of their field service engineers. SCC were able to ensure that end users, irrespective of grade or physical location are operating effectively with a high level of end user experience. We did this by minimising any form of downtime in the critical areas of end user experience, print or AV.
We provide approximately 3,000 laptops, 2,000 desktops and over 600 ‘toughbooks’ to UU engineers. All of these devices are delivered using our Lifecycle services, ensuring the asset is configurated correctly, refreshed and redeployed at the end of its useful life and recycled if it is not fit for reuse. All end user devices are covered with our break/fix service, meaning dysfunctional devices can be replaced in situ, allowing the user to continue their work.
SCC provide UU with a complete managed print solution across all their sites in the north of England. This includes their HQ, where SCC have a dedicated engineer for print and a dozen secondary locations, such as water treatment plants. The entire print fleet is in excess of 480 devices and are supported by SCC field engineers.
All of UU’s AV devices are supplied and managed by SCC. Our onsite team perform daily checks an all rooms with AV to ensure all items are working and that discrete items such as remote controls are in place. Our work has ensured that all AV solutions have had a very high reliability, uptime and customer use.
SCC are interwoven throughout UU as a trusted partner and supplier. Both through our continued support and advice made available to UU by our high-quality and skilled IT professionals and our involvement in UU CSR events, we have built a long-term, working relationship with UU.
