Digital Workplace
Unlock Success: Empower a Secure, Streamlined Workforce
In the fast-paced world of business, productivity and collaboration solutions are more than just a convenience—they are a critical component of success. These tools help businesses to streamline operations, enhance customer service and stay competitive in a dynamic market. By leveraging these technologies organisations can increase communication and collaboration securely across their business and reduce costs, improve accuracy and accelerate decision-making.
Staff now expect to work from anywhere: home, office or mobile and the workplace communication and collaboration tools organisations implement will be one of the deciding factors in delivering the employee experience and happy productive agile workforce. Ensuring staff have the right communication and collaborative and productivity tools and that they are integrated and setup and used correctly can be the difference between success and failure.
As a leading technology partner with expertise in Microsoft and Cisco solutions, SCC is uniquely positioned to help businesses maximise the value of their technology investments. We offer comprehensive services, from implementing and integrating Microsoft Teams, Teams Calling, and Teams Meeting Rooms for optimal collaboration, to leveraging SharePoint for compliant secure document sharing. Our solutions are designed to seamlessly blend with Cisco technologies to provide a robust and secure environment for organisations to operate efficiently and effectively.
Your communication and collaboration solutions and hybrid work strategy are hinged upon ensuring staff have the right secure devices to provide high quality audio and video and mobile communications from everywhere. Ensuring a seamless transition across devices whether at home, HQ, in the field, or with a customer. SCC ensure you get the right devices for your staff and ensure your existing devices are disposed of or recycled in a sustainable manner helping you meet your carbon and recycling goals.
The cornerstone of meeting your regulatory compliance and data protection is ensuring your staff can perform their roles and collaborate from anywhere without compromising privacy and security. SCC are experts in helping organisations safeguard business and customer data across infrastructure, data, apps and endpoints. From meeting security, data protection and governance solutions and protecting against malicious software and broader cyber capabilities we keep you safe and secure now and for the future.
By leveraging AI, companies can significantly enhance knowledge sharing, staff productivity, drive efficiencies and overall business growth. SCC are experts in helping organisations on their transformative journey to AI. As an expert Microsoft partner and one of only a select few organisations on the Copilot for M365 jumpstart program. SCC are well positioned to help your company drive the value from your Copilot for Microsoft 365 investment by providing both consulting and adoption services.
Our team of specialists has extensive experience working with organisations of all sizes. We understand the challenges you face and can provide expert guidance tailored to your specific needs. We will work alongside you to understand, identify vulnerabilities, develop a comprehensive workplace strategy and implement the solutions that are right for you.
We offer a broad spectrum of services to address your specific needs, including:
Productivity and Collaboration: Leverage industry-leading solutions like Microsoft 365, Teams, and Cisco Collaboration tools.
Cloud Adoption and AI Integration: Embrace the potential of cloud applications, AI, and chatbots to streamline operations and enhance customer experiences.
Device Management and Security: Ensure device uptime and keep employee and customer data secure with our comprehensive management solutions.
Digital Employee Experience: Prioritise your employees' needs through improved digital user experience and persona mapping.
Outcomes we enable:
SCC entered a significant new strategic partnership with RAC in January 2020. The five year contract is valued at more than £30m and supports in excess of 5,000 users. RAC ‘Complete Peace of Mind’ service is underpinned by the Digital Transformation Programme, driving the ambition to become the UK’s #1 ‘Driving Services Provider’.
Through partnerships with leading technology providers such as SCC, RAC is developing an IT Strategy and Partner engagement model that will accelerate the digitisation of the business using Cloud, Data Warehouse Technologies, Artificial Intelligence, Automation and Chatbots. This focus will enable RAC to become more data driven, opening access into lateral markets such as long-term vehicle servicing, garage and parts cover and an expansion of EV products, dramatically scaling up their business and market opportunity.
A key aspect of the SCC managed service delivery for RAC is the provision of a Service Desk from our Shared Services Centre in Romania. This next generation Service Desk, using SCC’s ITSM toolset (ServiceNow) is seen as a major progression from the previous service provider and involves the provision of SCC’s Virtual Service Desk agent technology, to improve customer service and reduce the cost of service delivery.
The future of the Service Desk revolves around the delivery of more automated services to reduce the number of agents delivering first line services, providing a more efficient service to drive up customer satisfaction rates and to decrease costs.
Pivotal to day-to-day operations and service excellence for RAC end users are the SCC Onsite Engineering Team, permanently based at each of RAC’s core locations. Delivering immediate technical support to RAC colleagues, configuring devices for new users, carrying out repairs and providing ‘how to’ guidance enables staff to remain operationally focused.
As part of our initial engagement, SCC worked closely with RAC to design a Technical Roadmap plan. Following this we have delivered a number of services including a LAN and Wi-Fi Refresh, Windows 10 upgrade, new device rollout and recycling and remarketing legacy hardware assets, and upgraded the Oracle services across the business.
SCC will continue to support RAC’s Digital Transformation with additional program and service enhancement planned including the adoption of a fully managed Software Asset Management Service, the deployment of a new call centre digital signage platform, and the delivery and support of new state-of-the-art meeting room audio visual solutions.
