The CTO's Guide to Building an Intelligent, Resilient, Digital Workplace
Digital Employee Experience
What is DEX and Why it Matters Now
SCC's DEX Maturity Model
SCC's Experience‑Led Approach
Critical opportunities where SCC creates value
What DEX Success Looks Like
Customer Stories
Why SCC?
Book a Strategy Session with SCC to benchmark your digital workplace.
The scale of the problem
A study of 9 million endpoints across 473 global organisations found IT leaders believe their organisations lose about 198,000 hours per year to poor DEX. The actual figure is 470,000 hours, a 58% underestimate that equals 131 full-time employees of unseen productivity loss.
Only 44% of IT issues are reported. Many IT teams rely on self-reporting and ticket data, which captures what is visible. The rest, from quiet workarounds to daily frustrations, stays hidden until DEX telemetry uncovers it.
Global employee engagement fell to 21% in 2024, down from 23% in 2023. It marks an 11-year low. Gallup estimates disengagement costs the US about $2 trillion in lost productivity.
These are not service desk curiosities. They are board-level risks to productivity, talent and advantage.
For CTOs, these aren't abstract HR metrics. Disengaged employees mean slower delivery, higher turnover, rising support costs, and talent flowing to competitors who invest in better digital experiences.
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